Support Services

MIS provides WA-based Consultancy, Training and Support services to assist you from the initial implementation through ongoing product maintenance and support. MIS can tailor a support package to satisfy your specific needs whether those needs are periodic weekend support or 24 x 7 support with complete facilities management.

MIS offers two levels of support agreements to its clients: Product Support and Usability Support. These are outlined below, but in essence the former covers product support, including Warranty Support, error fixing and the provision of new releases incorporating overall improvement and development to the existing software, whilst the latter provides additional service support and consulting in the use of the product.

In addition, Extended hours service options are available to provide full cover on a pre-planned and booked basis for stand-by cover up to 24 hours per day 365 days per year, or on an ad-hoc basis for specific occasions when peak demand or critical situations are anticipated. 
Product Support, which for an annual fee paid in advance, provides support of the application and access to future releases of the evolving product. Specifically:
  • Provision of the Software Support Request facility;
  • Telephone ‘hot-line’ support is provided locally during WST business hours of 9:00am-5:00pm daily;
  • Rectification of errors within the application software;
  • Critical problems responded to within 4 hours;
  • Less critical situations are responded to within 5 working days, unless otherwise advised;
  • Free update service for on-line manuals.
    •
Usability Support provides additional support, post-training and implementation, which for an additional monthly fee, or pay-as-you-go, allows customers access to a Usability Help Desk and the opportunity to avail themselves of the “How to use Services” best-practice advice. Specifically:
  • Mapping of business requirements onto the application, specifically for the individual organisations needs, as those needs change;
  • Shortcut to the manual, to assist in early inexperience phases;
  • Configuring the system for performance improvement, including the provision of Unix and RDBMS skills;
  • Correction of user engendered errors.
    •

Additionally we can provide IT outsourcing, Remote Site Management and Premium Support Services to provide the level of support your organisation requires to run its business effectively and efficiently.

If you have any questions about the Support Services, you are encouraged to "Contact Us" and we will answer your queries.

Return to Top